Short of saying “You’ve come to the right place.” Over and over again, in a reassuring tone. I’m not certain how to deal with a support situation I find triggering, which is having a person coming you for support, a person who you have worked with in that support capacity, tell me they weren’t sure who to ask for help.

It’s triggering because I feel like I must be doing something wrong in a role I’ve held for more years than I care to enumerate.

Have I made any difference at all? Had any effect?

I’m selfishly venting here. It’s not your problem to solve for me. For all that I can do really effectively, I see clearly that I can’t stop learning.