Asking for real: What is Microsoft Loop? Why is Microsoft pushing this separate workspace inside of Teams? Why does Loop immediately want me to create and name a workspace when I don’t know why I would even use it?

Fourth support scenario: Your organization’s most senior leader publicly denigrates technology you support on behalf of the organization, but specifically praises members of your team

Third support scenario: An important leader in your department is having issues performing tasks that _should_​ work on the face of it. You can demonstrate to your supervisor that it does work and via multiple avenues. Important leader is on a conference call and you must wait for more details.

Second support scenario: Simple software request reveals deeper and deeper issues caused by security policy changes since the workstation was purchased, in addition to lack of access to critical passwords. More than an hour passes of attempts to work around limits. No success.

One support scenario: Executive Assistant notifies you about someone else having a problem. You must wait for that person, and you spend that time thinking about possible causes and resolutions. When you finally get time with that person, the thing that wasn’t working works flawlessly now.

Tonight’s listening included In Through The Out Door and Meddle.

With some thoughtful setup, two speakers playing a record sounds every bit as good as surround sound programs played through 5.

Interesting. Updating a Windows 11 laptop at work. 24H2 update is available. After it downloaded and began the install process, I walked away from it to do some other work. When I came back to check its status, it’s back to downloading. Concerning, but interesting. Watching.

Waiting for the machine to make my morning cuppa at work, I had two completely different conversations. One where the individual was completely vulnerable about a tic. And a second revealed a mind-blowing but simple, tiny little thing a parent can do for their kid.

Miffed. One of my email providers does not mention in their mobile device set-up instructions that you must log into your account on the web and check a box to allow email retrieval on other devices and apps. My internet search revealed a forum where Apple support helped them do this.